In this video, Factory Image Restore Windows 10 Dell, we demonstrate how to use Dell SupportAssist to restore Windows to its factory image. Please refer to the following details:
Pre-requisites for this process:
-Dell OS Recovery tool must be installed on your computer.
-You must have a USB drive with 16 GB free space.
Pre-requisites to perform cloud system image restore using SupportAssist OS Recovery USB key:
-Your computer must be connected to a power outlet.
-Your computer must have an active internet connection.
-You must have created a SupportAssist OS Recovery USB key.
Cloud restore enables you to restore your operating system and drivers. The cloud restore feature is supported only on certain systems. For the list of systems where cloud restore is supported, see the ‘Systems that support Cloud Restore’ section in the Dell SupportAssist OS Recovery Support Matrix at www.dell.com/ServiceabilityTools
Performing cloud restore updates the operating system image to the latest version which is more current than the operating system image installed at the Dell factory.
You can use the Cloud Restore option if your computer is irreparable or SupportAssist OS Recovery is unable to detect the factory image on your computer.
For more details, please refer to our Dell knowledge base article at
If you have questions or need support, contact us through social media on Facebook at www.facebook.com/dell and Twitter at www.twitter.com/dellcares
You can also join in a chat on our Dell Community Forum at www.dell.com/community and click on Support Forums. To learn more about our Dell Community Forum check out
For additional guidance with your PC’s maintenance and troubleshooting visit
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